Passionate about business growth strategy, process optimization, productivity and customer experience

We provide consulting, training, and software solutions to support your business through changes and evolve your way of working.

Save you time, energy and reduce your stress levels

Increase PRODUCTIVITY and PROFITABILITY now

Who are we​

Success By Design is owned by Terrill Christians, she is from a South African family, and for a long time she studied while working.
 Today, she is an MBA graduated with over 15 years of experience in growth strategies, service design, process optimization, team leadership, project & change management
Her corporate background is in the Financial Services and Software development industries in South African and Britain
She is a creative, driven, problem-solver, wanting to help you evolve your way of working and make your business sustainable 
Connect with her on LinkedIn 

Our mission

We bring relevant and useable business strategies into Small and Medium Businesses through online consulting and training
Adapt our learnings and skills to create sustainable SMEs  business models
We do this by building relationships, sharing knowledge, and empowering people and businesses around the world
 

“How well we communicate is determined not by how well we say things, but how well we are understood.” –Andrew Grove

Building a successful customer experience does not happen by accident, it happens by design

Our 6D approach to business optimization

01

Discover

Firstly, we identify the business goal or objective. Through conversion, use of analysis tools, focus groups, gap assessments or gathered requirements.

02

Define

Next we brainstorm, collaborate, research, define user cases and look for creative direction. The principles of design thinking come into play and we understand what the need of the business.

03

Design

The best part, we start to design what the future looks likes. We create a visual picture and describe the future. 

04

Develop

We develop management plans, strategy plans, new products, marketing strategy, customised training material, project or change plan, digital strategies, budgets and forecasts and more.

05

Deliver

We collaborate and you and your team. We present the business and change plans,  for review to gather input. Next, we test or revise before deploying.

06

Drive

We will implement the plan for you or with you. We maintain the objective, provide support, drive and guidance to  your team during and after delivery of the plan,  monitor its impact, suggest adjustments as we go.

In the media

“Creativity is seeing what everyone else has seen, and thinking what no one else has thought.”– Albert Einstein