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Making Business Process Software and Support Accessible to Small and Medium Businesses
Are you working in your business or on your business?
Why Success By Design is Your Essential Business Process Partner
Many consultants can recommend and help you set up a system, but in most cases, that’s where their expertise ends. The critical knowledge needed to achieve the results you want—like maximised ROI and streamlined processes—is far more complex than a sales pitch suggests.
The ability to set up, integrate, and truly adapt a system to your business, your customers, and your employees requires a unique combination of: deep business knowledge, systems understanding, and successful change management skills. This blend of technical expertise and soft skills is critical to success, yet rarely found. This is WHEN and WHY businesses choose Success By Design as a Business Process Systems Partner.
With over 20 years of experience helping businesses adapt people and processes to new business systems, our focus is clear: the successful implementation, development, and management of PERFEX CRM for services-based businesses. We specialise in helping clients move to a central CRM-ERP solution that is future-proof (adaptable, stable, and growing). We don’t just recommend a fix; we ensure the system works, sticks, delivers value immediately, and can change and adapt over time.
Our Experience and Expertise Benefit You Directly
Our specialised knowledge translates into tangible results for your business:
- Immediate Time Savings: You save hundreds of hours in setting up, customising, and migrating your data.
- PERFEX Specialists: PERFEX CRM is our preferred solution for small and medium-sized service-based businesses. We’ve been working with it successfully, helping clients fully adapt its features to their unique workflows.
- Jump-Start Clarity: We skip the learning curve. We translate the software’s capability into your team’s daily processes, ensuring they start generating maximum output from day one.
- Comprehensive Launch & Support: You receive training, a clear Plan of Action (POA), and ongoing support via phone, email, or video calls.
The PERFEX CRM is the engine, and Success By Design is the experienced partner who ensures you reach your destination of increased profit and reduced work stress.
Is your business ready to stop the silent drain and unleash your team’s full potential?
At Success By Design, we specialise in implementing the PERFEX CRM solution that brings this clarity and efficiency. Book a free 1-hour process consultation with us today.
Our Mission
Help build prosperous and sustainable small and medium-sized businesses for long-term success. We bring modern and usable business strategies, software, and support to Small and Medium Businesses.
We build relationships, share knowledge, provide the software, and empower people and businesses.
Our Why
We want all businesses to have process software so that they can scale faster, save time, and be more cost-effective. This helps create a better world for all. Software is the only way a business can scale and meet its commitments in less time, at an affordable cost, and with less effort.
Who are we
Success By Design was founded and led by Terrill Christians, she is a South African female. Today, she is an MBA graduate with over 20 years of experience in business software and process automation, service design, and project & change management. She works with teams of Developers worldwide to bring the best software and support to the South African market.
Her corporate background is in the Financial Services and Software industries in South Africa and Britain. Today, she works with Businesses worldwide from many sectors. She is a creative, problem-solver, wanting to help evolve the way of working with modern strategies, and software to build sustainable Businesses.
Connect with her on LinkedIn
Success By Design in the Media
“How well we communicate is determined not by how well we say things, but how well we are understood.” –Andrew Grove
Our 6D approach to business optimization
01
Discover
Firstly, we identify the business goal or objective. Through conversion, use of analysis tools, focus groups, gap assessments or gathered requirements.
02
Define
Next we brainstorm, collaborate, research, define user cases and look for creative direction. The principles of design thinking come into play and we understand what the need of the business.
03
Design
The best part, we start to design what the future looks likes. We create a visual picture and describe the future.
04
Develop
We develop management plans, strategy plans, new products, marketing strategy, customised training material, project or change plan, digital strategies, budgets and forecasts and more.
05
Deliver
We collaborate and you and your team. We present the business and change plans, for review to gather input. Next, we test or revise before deploying.
06
Drive
We will implement the plan for you or with you. We maintain the objective, provide support, drive and guidance to your team during and after delivery of the plan, monitor its impact, suggest adjustments as we go.
“Creativity is seeing what everyone else has seen, and thinking what no one else has thought.”– Albert Einstein