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Passionate about business growth strategy, process optimization, productivity and customer experience
We provide consulting, training, and software solutions to support your business through changes and evolve your way of working.
Save you time, energy and reduce your stress levels
Increase PRODUCTIVITY and PROFITABILITY now
Who are we
Success By Design is owned by Terrill Christians, she is from a South African family, and for a long time she studied while working.
Today, she is an MBA graduated with over 15 years of experience in growth strategies, service design, process optimization, team leadership, project & change management
Her corporate background is in the Financial Services and Software development industries in South African and Britain
She is a creative, driven, problem-solver, wanting to help you evolve your way of working and make your business sustainable
Connect with her on LinkedIn
Our mission
We bring relevant and useable business strategies into Small and Medium Businesses through online consulting and training
Adapt our learnings and skills to create sustainable SMEs business models
We do this by building relationships, sharing knowledge, and empowering people and businesses around the world
“How well we communicate is determined not by how well we say things, but how well we are understood.” –Andrew Grove
Building a successful customer experience does not happen by accident, it happens by design
Our 6D approach to business optimization
01
Discover
Firstly, we identify the business goal or objective. Through conversion, use of analysis tools, focus groups, gap assessments or gathered requirements.
02
Define
Next we brainstorm, collaborate, research, define user cases and look for creative direction. The principles of design thinking come into play and we understand what the need of the business.
03
Design
The best part, we start to design what the future looks likes. We create a visual picture and describe the future.
04
Develop
We develop management plans, strategy plans, new products, marketing strategy, customised training material, project or change plan, digital strategies, budgets and forecasts and more.
05
Deliver
We collaborate and you and your team. We present the business and change plans, for review to gather input. Next, we test or revise before deploying.
06
Drive
We will implement the plan for you or with you. We maintain the objective, provide support, drive and guidance to your team during and after delivery of the plan, monitor its impact, suggest adjustments as we go.
In the media
“Creativity is seeing what everyone else has seen, and thinking what no one else has thought.”– Albert Einstein