Effective Communication Training
“Communication works for those who work at it.” John Powell
Effective Communication Training
This communication training is about effective communication, through understanding how and why someone is communicating, allows you to take control of the way you communicate. It is based on the theory of Transactional Analysis.
What is Transactional Analysis
Transactional analysis is a technique which helps to understand the behaviour of other person so that communication becomes effective. Understanding human behaviour helps to motivate, guide and direct other persons. Transactional Analysis (TA), thus, facilitates communication
Who should attend?
The training will benefit leaders and team members who want to improve their interpersonal skills. Individuals from all areas of the work environment can attend this training and learn to effectively communicate in a professional manner with customers, and peers.
The #One way to improve your communication skills
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Effective communication makes you a more effective leader and employee and reduces unexpected effects caused by misinterpretation.
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Benefits of our Effective Communication training
Participants will have increased awareness and understanding of behaviour when communicating
Be capable of identifying assertive, passive, and aggressive behaviour and insight on the mindset and motivations for this style of communication
Communicate in an assertive and effective manner with colleagues, customers, and leaders
- The ability to manage and influence customers and colleagues through an effective communication style
This course takes 90 minutes, including videos and quizzes
Upon completion, a CERTIFICATE will be issued
