How to improve services with Design Thinking

R3,500.00

Need new ways to solve problems     Be an innovator  Learn a different way of thinking          

Expand the way you approach & solve problems

Contact us for interactive Design Thinking workshops

At the end of these workshops, you will

  1. Be able to define design thinking and its uses
  2. Understand the 5 phases of design thinking and how and when to apply them
  3. Have practical experience, as we will work through the design of a product or service using this methodology in the workshop

Do you wish that you could improve the way you and your team approach problems!

Finally, evolve your business in alignment with its vision and mission through evolving your ability to solve complex problems with Design Thinking

Yes, you can!

The solution sits in evolving critical and creative thinking skills and bringing them into practice.

Expand the way you and your team approach people, products, processes, and service design

Design-led companies such as Apple, Pepsi, Procter & Gamble, and SAP have outperformed their competitors on the S&P by an astonishing 211%.

Choose our series of Design Thinking workshops for your organization to develop growth mindsets, creative problem-solving skills and EVOLVE  the way your organization works.

At the end of these workshops and interactions, you and your teams will:

  1. Have a more evolved way of thinking
  2. Be able to define design thinking and its uses
  3. Understand the 5 phases of design thinking and how and when to apply them
  4. Have experience, using this problem-solving method and have applied this process to solve a  practical  a current business problem

Each participant will receive:

  • The workshop guide
  • A list of references materials used during the workshop on Design Thinking (articles, case studies, etc)
  • A certificate of attendance for the Design Thinking Workshop

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Day 1: Live Workshop #1 (4.5 hours)

This session focuses on equipping the participants by sharing knowledge and answering questions;

  • What is Design Thinking?
  • Examples of good and bad design and understand how to spot the qualitative and quantitative signals
  • Understanding the stages of design thinking and the mindset and communication skills needed to execute it successfully
  • Understanding the mindset and communication skills needed to successfully implement a  succinct customer experience
  • Group Project: create groups for the practical  and discuss guidelines for working on a business problem

Day 6-10: Workshop #2 (2 hours)

This session focuses on the participants presenting their solution and explaining their learnings in the process;

  • Groups present their solutions to the business problem and share their learnings in the process and one commitment they will make,  and results and share their learning process
  • Recap on the lessons learned through practical application

Day 15-20: Workshop #3 (2 hours)

This session focuses on the participants presenting their solution and explaining their learnings in the process;

  • Groups present their solutions to the business problem and share their learnings in the process and one commitment they will make,  and results and share their learning process
  • Recap on the lessons learned through practical application

These workshops are live and interactive and require a minimin of  8 – 20 people per session

Ideal attendees are Decision Makers and influencers, Managers and Supervisors, Business and Process Analysis, Key Decision-Makers in the business, and some influential employees who will become your Change Ambassadors in the business.

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What’s the magic? the fusion of it all…  The workshops are interactive and made relevant by focussing on problems in the business. The group project is the practical application of the skills learned and it solves it lays the groundwork for solving a real business problem. The final workshop focuses on the reflection of lessons learned and action planning. Its theory, practical application, reflection, and action planning are collated and applied in a real situation.

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Take leaps forward in upskilling your team in building a growth mindset through Design Thinking to move toward the dream business state in which we all flourish

These workshops take into account adult learning principles, transactional analysis communication theory, strategic business planning, and the best techniques to ensure understanding and the practical implementation of these methods.

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These workshops are facilitated by Terrill Christians, she has an MBA and over 15 years of experience studying & applying analysis methodologies in corporate and small business. She is a Design Thinking & Business Strategy Practitioner. Skilled and passionate about helping businesses create and implement sustainable business growth strategies and guiding them in the implementation process.  When facilitating,  she creates a safe and comfortable environment for learning and challenging ourselves.

For more info, watch her speak about Design Thinking at an event held by Business Agility Consulting (a Chicago based IT consulting firm)

Contact us to set up workshops for your organization Info@successbydesign.co.za